Surron Purchase Policy
Overview:
To ensure the security of both our customers and our business, we require additional verification for all Surron purchases made through our Shopify store. This policy is designed to protect against potential chargebacks and to confirm the identity of the purchaser.
Required ID Verification:
1. Photo ID Submission:
- After placing your order, you must provide a clear photo of your government-issued ID (e.g., driver's license or passport).
- The ID must clearly show your full name, photo, and current address.
2. Name and Address Verification:
- The name and address on the provided ID must match the name of the purchaser and the shipping address provided during the checkout process.
- If the name or address does not match, we will require further verification or the order may be canceled and refunded.
How to Submit Your ID:
- Upon placing your order, you will receive an email and text with instructions on how to securely upload your ID photo.
- Your order will be processed only after the ID has been verified.
Processing Time:
- Please allow an additional 1 business days for order processing due to the verification process.
Privacy and Security:
- We take your privacy seriously. The ID photo will be used solely for verification purposes and will be securely stored until the verification process is complete. After verification, it will be permanently deleted from our systems.
Important Notes:
- Orders will not be shipped until the verification process is complete.
- Failure to provide the required ID within 5 days of purchase will result in order cancellation and a full refund.
- This policy is non-negotiable and applies to all Surron purchases.
By purchasing a Surron from our Shopify store, you agree to comply with this policy. This measure is in place to protect both your safety and ours.
To ensure the security of both our customers and our business, we require additional verification for all Surron purchases made through our Shopify store. This policy is designed to protect against potential chargebacks and to confirm the identity of the purchaser.
Required ID Verification:
1. Photo ID Submission:
- After placing your order, you must provide a clear photo of your government-issued ID (e.g., driver's license or passport).
- The ID must clearly show your full name, photo, and current address.
2. Name and Address Verification:
- The name and address on the provided ID must match the name of the purchaser and the shipping address provided during the checkout process.
- If the name or address does not match, we will require further verification or the order may be canceled and refunded.
How to Submit Your ID:
- Upon placing your order, you will receive an email and text with instructions on how to securely upload your ID photo.
- Your order will be processed only after the ID has been verified.
Processing Time:
- Please allow an additional 1 business days for order processing due to the verification process.
Privacy and Security:
- We take your privacy seriously. The ID photo will be used solely for verification purposes and will be securely stored until the verification process is complete. After verification, it will be permanently deleted from our systems.
Important Notes:
- Orders will not be shipped until the verification process is complete.
- Failure to provide the required ID within 5 days of purchase will result in order cancellation and a full refund.
- This policy is non-negotiable and applies to all Surron purchases.
By purchasing a Surron from our Shopify store, you agree to comply with this policy. This measure is in place to protect both your safety and ours.